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Stop Manifest Error Double Charging
Did you know if you get a manifest error, on resubmitting the manifest, you will be double charged by Royal Mail, and no one will tell you about it? We've found two double chargings this month, causing us an extra £10k of RM bills. Both caused by manifest errors. Luckily the figures where large and noticeable, but if they were only £1k, I wouldn't have noticed. Check you RM bills. If there's more than one STOREFEEDER docket per day, then you've probably been double charged. This needs to be stopped!
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Hi, The specific issue you've mentioned here was not a double charge, you did have two manifests on the day you mentioned in the support ticket because you manifested orders seperately. We are however going to look at making it more obvious when a manifest completes with errors because right now it does leave the orders there to manifest if you need to but we think we're going to mark them as manifested with errors and give the option to remanifest there if it's needed just to prevent any confusion. Thank you, The Storefeeder Team