Missing Orders - Status - Report
We are getting issues with orders going missing via RM even when the orders are tracked / signed for etc. Im looking to see if it would be possible to be able to change the status of the order to Missing + Duplicate the order so we don't have to manually create the order again. We would then need to be able to run a report for all of the orders that are set to missing and export this data so we can then go through the process of claiming these back. To be able to go to the courier with the stats to prove how poor their services are and how much its costing is a good way to negotiate better pricing.
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Hi steven, we to had this problem and just did the floowing. On the order exchange the goods. Complete the new order fill out sll details etc for you :) Then go back to the original one and put as courier clam on order status. Then you can filter resaults on the main order page as couriers claims and all pop up :). Thanks, Sam
Hi, What sam described below would be the way to do to this, if you return the item with courier claim as the reason the status changes to "delivery exception" automatically so you can see why it happened. Then you can proceed to do an exchange on the order line to create a new order to send out! Thank you, The Storefeeder Team