Orders
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Being able to add special instructions to a specific order

If we usually pack an item in bags, but one item got damaged in transit and we issue a replacement (we would make sure we box the replacement as we don't want it arriving damaged again). As it is the office staff arranging the replacement, not the packers, it means that the office staff have to go out to pack it to ensure it gets boxed (for example).

It would be good if we could have a popup (such as where you would put the "Confirmation Required on Barcode Despatch") but for a specific order, instead of the product itself.

It would also be beneficial if this box was a different colour, incase there was already a special product instruction on there for that item.

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S
SupportPinned·over 3 years ago

Hi, thank for your suggestion.  Its not a bad idea, however we wouldnt be looking to add this to the current order page.  So this is something we will take in to account when creating the V3 version. Thanks, SF

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Aimee McLaughlin·20 days ago

Hi,

This isn't something we've been able to add just yet. This is something we would consider again if there were more requests for this going forward but for now we are going to close this request as there hasn't been a ton of interest.

Thanks,
SF

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