Redownloading of orders from Shopify that are "partially refunded"
If a customer calls and amends their order, ie removes an item or selects a cheaper alternative, we amend the order in Shopify and then process the part refund to the customer within Shopify. All Shopify tasks are then completed. Just like if we had added items to an order, we then redownload the order in StoreFeeder, which usually works fine, but if an order is "partially refunded" in Shopify, it gets deleted in StoreFeeder (standard when redownloading an order) but doesn't then pull in successfully. This has resulted in a number of orders not being dispatched on time and essentially being forgotten about :( We wish to be able to redownload "partially refunded" orders successfully.
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·1 month agoHi Sam,
For this one is there a reason you are completely deleting the order and redownloading instead of just removing the orderline?
Thanks,
Aimee
Hi Sam,
We've had further discussion and we're looking to revamp refunds and returns within StoreFeeder so this should be something you can manage in StoreFeeder rather than going directly to Channels that allow this so that should eliminate the need to do this.
Thanks,
Aimee