Orders
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Display Internal Notes On Orders Overview Page

We use the pending orders section/pre-despatch. It would be great if our customer service team could see the internal notes section on an order on the main orders overview page. We tend to use this Notes section to make notes of emails sent, expected restock dates for backorders and any other important order information. Customer 'Special Instructions' seem to show up under the Notes filter instead of internal order notes.

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Aimee McLaughlin·1 month ago

Hi Josh,
We're intendnig for order notes to be used for the reasons you've outlined and that are now usable with the new order grid and edit order page so this functionality should now be usable within the new pages.
Thank you,
SF

changed status toComplete
JK
Josh Knights·2 years ago

We are currently using the Attention Required feature which seems to be a work around for now but isn't ideal as conflicts with any that actually need attention.