Orders
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kevin.over

We have had issues in the past with orders being duplicated within Storefeeder (and then being sent to customers). Could there be a check made to notify if a Channel order ID has already been processed with Storefeeder to prevent this?- At present we only find these with manual checks after the products have been despatched to the customer.

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Aimee McLaughlin·2 months ago

Hi Kevin,

For this one could you reach out to the support team the next time you get a duplicate - you should never get a duplicate order import so this will need investigating via the support team.

Thanks,
SF

changed status toClosed