Channel Features
Open

Sort criteria so orders can flagged if needed

Is it possible to set up a feature where, using a piece of criteria like a postcode, 1st line of address, first name, etc so that if an order comes in that matches that criteria it gets flagged as "attention required" or something like that? We are seeing an increase in fraudulent orders coming in from some platforms like amazon where people have worked out how to use the marketplace to their advantage and gain products for free or claim refunds from the platform. They then continue to exploit the hole in the marketplace for as long as possible, and we end up trying to catch the orders before they get dispatched. But it would be much easier to flag them based on the criteria, and then we choose to mark them as "complete, ready to pick" or cancel them.

1 Comment

Sign in to comment

Kelly·26 days ago

We fortunately don't need this feature for the same fraudulent reason, however having a similar system to be able to tag certain orders with criteria when they come through to StoreFeeder would be helpful for us

Posting anonymously